{"xsrfToken":"e23da5ce41cc1314e0e8c0c0f06a90d68024722d_lout","branding":{"id":"34","key":"stp","name":"Guichet assistance de l'Abes","portalBaseUrl":"/servicedesk/customer/portal/34"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9cce8228-539e-41f6-a8e2-0d26d7d35d58/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OThmMWQ5MS1mMjVhLTRhMWEtODdhMi04NDJlMmVjZmE4YzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjljY2U4MjI4LTUzOWUtNDFmNi1hOGUyLTBkMjZkN2QzNWQ1OCI6WyJyZWFkIl19LCJleHAiOjE3NzAyMzQ0ODcsIm5iZiI6MTc3MDIzMzg4N30.hMkjOyf7Z5IuX4_heKnbOTOVM_Owab5vi_rYB8WKLFM&client=498f1d91-f25a-4a1a-87a2-842e2ecfa8c1&mode=fit","logoId":"9cce8228-539e-41f6-a8e2-0d26d7d35d58","isLogoAvailable":true,"helpCenterTitle":"Bienvenue sur le guichet d'assistance de l'Abes","sharedPortalName":"Abes STP","userInitialAnnouncementHeader":"!!!!! SITE EN CONSTRUCTION !!!!! Ouverture prévue début 2026","userInitialAnnouncementMessageWiki":"<p>***<br> Pour vos demandes d'assistance, merci d'utiliser <a href=\"https://stp.abes.fr/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Le guichet AbesStp</a><br> ***</p>\n<p><a href=\"https://status.abes.fr/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Voir la disponibilité des applications</a> | <a href=\"https://status-api.abes.fr/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Voir la disponibilité des webservices</a></p>","translations":{"fr-FR":{"helpCenterTitle":"Bienvenue sur le guichet d'assistance de l'Abes","sharedPortalName":"Abes STP","announcementHeader":"!!!!! SITE EN CONSTRUCTION !!!!! Ouverture prévue début 2026","announcementMessage":"***\nPour vos demandes d'assistance, merci d'utiliser [Le guichet AbesStp|https://stp.abes.fr/]\n***\n\n[Voir la disponibilité des applications|https://status.abes.fr/] | [Voir la disponibilité des webservices|https://status-api.abes.fr/]","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#326bb1","helpCenterTitleColor":"#0f315e","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a9fa4702-4e35-4519-83c9-db87279087ab/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OThmMWQ5MS1mMjVhLTRhMWEtODdhMi04NDJlMmVjZmE4YzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5ZmE0NzAyLTRlMzUtNDUxOS04M2M5LWRiODcyNzkwODdhYiI6WyJyZWFkIl19LCJleHAiOjE3NzAyMzQ0ODcsIm5iZiI6MTc3MDIzMzg4N30.8l1ILLPhD_mbbcHmfIriLmvbo28YDwKUi4Ne13ZLaaU&client=498f1d91-f25a-4a1a-87a2-842e2ecfa8c1&height=300&mode=fit","bannerMediaApiFileId":"a9fa4702-4e35-4519-83c9-db87279087ab","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#282f51","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"34","key":"stp","projectId":10787,"serviceDeskId":34,"name":"Guichet assistance de l'Abes","description":"","portalBaseUrl":"/servicedesk/customer/portal/34","reqTypes":[{"id":"134","name":"Demander une intervention ou poser une question sur des données ou des paramétrages","descriptionHtml":"","callToAction":"Demander une intervention ou poser une question sur des données ou des paramétrages","introHtml":"","icon":11032,"iconUrl":"https://assistance.stp.abes.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[34],"key":""},{"id":"133","name":"Poser une question concernant l'acquisition de la documentation électronique","descriptionHtml":"","callToAction":"Poser une question concernant l'acquisition de la documentation électronique","introHtml":"","icon":11029,"iconUrl":"https://assistance.stp.abes.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11029","groups":[34],"key":""},{"id":"136","name":"Réutiliser des données gérées par l'Abes","descriptionHtml":"","callToAction":"Réutiliser des données gérées par l'Abes","introHtml":"","icon":11030,"iconUrl":"https://assistance.stp.abes.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11030","groups":[34],"key":""},{"id":"135","name":"S'informer et participer aux réseaux","descriptionHtml":"","callToAction":"S'informer et participer aux réseaux","introHtml":"","icon":11028,"iconUrl":"https://assistance.stp.abes.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11028","groups":[34],"key":""},{"id":"143","name":"Signaler un incident sur une application ou un service","descriptionHtml":"","callToAction":"Signaler un incident sur une application ou un service","introHtml":"","icon":11027,"iconUrl":"https://assistance.stp.abes.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11027","groups":[34],"key":""},{"id":"141","name":"Suggérer une évolution, un nouveau service, …","descriptionHtml":"","callToAction":"Suggérer une évolution, un nouveau service, …","introHtml":"","icon":11033,"iconUrl":"https://assistance.stp.abes.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11033","groups":[34],"key":""},{"id":"100","name":"Trouver un document, un auteur, une thèse, un établissement, etc.","descriptionHtml":"","callToAction":"Trouver un document, un auteur, une thèse, un établissement, etc.","introHtml":"","icon":11031,"iconUrl":"https://assistance.stp.abes.fr/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11031","groups":[34],"key":""}],"reqGroups":[{"id":34,"name":"Général"}],"orderMapping":{"34":[144,137,138,140,139,142,143,100,133,136,134,135,141]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5aaa8466-a9a8-3e01-9af0-6bc169fc4cf6","appLinkName":"","appLinkUrl":"","spaceKey":"FAS","spaceName":"FAQ ABES STP","spaceUrl":"","isServer":false},"labels":[],"projectKey":"STP","serviceDeskId":34,"kbLinkDomainURLs":["https://abes-esr.atlassian.net","https://assistance.stp.abes.fr"]},"createPermission":true,"portalAnnouncement":{"portalId":34,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STP","userLanguageHeader":"!!!!! SITE EN CONSTRUCTION !!!!! Ouverture prévue début 2026","userLanguageMessageWiki":"<p>***<br> Pour vos demandes d'assistance, merci d'utiliser <a href=\"https://stp.abes.fr/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Le guichet AbesStp</a><br> ***</p>\n<p><a href=\"https://status.abes.fr/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Voir la disponibilité des applications</a> | <a href=\"https://status-api.abes.fr/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Voir la disponibilité des webservices</a></p>","defaultLanguageHeader":"!!!!! SITE EN CONSTRUCTION !!!!! Ouverture prévue début 2026","defaultLanguageMessage":"***\nPour vos demandes d'assistance, merci d'utiliser [Le guichet AbesStp|https://stp.abes.fr/]\n***\n\n[Voir la disponibilité des applications|https://status.abes.fr/] | [Voir la disponibilité des webservices|https://status-api.abes.fr/]","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0OThmMWQ5MS1mMjVhLTRhMWEtODdhMi04NDJlMmVjZmE4YzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNzg3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzAyMzUwODcsIm5iZiI6MTc3MDIzMzg4NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.dUY4_Mm_7iiTvyh57pKkQHoJaihVOIjgi7_oppOPH-I","targetCollection":"upload-project-10787","endpointUrl":"https://api.media.atlassian.com","clientId":"498f1d91-f25a-4a1a-87a2-842e2ecfa8c1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Abes STP","description":"<p>Bienvenue au centre de support - nous sommes là pour vous aider! Créez vos demandes ci-dessous.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://abes-esr.atlassian.net/wiki","kbLinkDomainURLs":["https://abes-esr.atlassian.net","https://assistance.stp.abes.fr"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}